








Design Expert
Senior Designer @ NCR
Real World POS Insights, User Research
Retail Expert
Store Manager @ Publix
Store Perspective, Checkout Training
Tech Expert
Professor @ Georgia Tech
Real World POS Insights, User Research
Shopper 1
74 Yrs, Buckhead
4x Week, Mobility Issues, “Anti-Phone”
Shopper 2
36 Yrs, Midtown
2x Week, Shops Peak Times, Tech Pro
Shopper 3
21 Yrs, Midtown
1x Week, Busy Schedule, Likes to Shop
time scanning individual items
resolving errors / intervention
the end task of bagging
urgency to exit (peak-end rule)








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